Refunds, Cancellations and Transfers policy
If YOU have to cancel:
Up to 6 weeks before the event – Full refund or transfer to the same event next year or a race credit for a similar Velocity Events’ event.
Up to 2 weeks before the event – Transfer to the same event next year or a race credit for a similar Velocity Events’ event.
Less than 2 weeks’ notice, sorry.
If WE have to cancel the event:
If a race has to be cancelled for reasons beyond our control, such as but not limited to safety, harsh weather, civil disturbance, road closure or others, a revised date may be fixed if this is possible. You will be offered a free transfer to that date if acceptable, or the same event in the following year or a race credit for a similar Velocity Events event. We cannot be held responsible for any other losses incurred. Notice will be given via email as soon as we know that cancellation is unavoidable.
If we have to modify the event:
Occasionally, for reasons including but not limited to safety, road closure, deep water, cold or unsuitable weather, civil disturbance or anything else beyond our reasonable control, an event has to be modified. We do our best to keep to the expected race format but sometimes an event has to be reorganised at the last minute.
For example in cold weather (as defined in BTF* Rules), a triathlon swim leg may be shortened or changed to a run; in flood conditions or excessive winds, a cycle leg could be cancelled. This is regrettable but in all such cases, if the race starts, if you choose not to attend, you will be classed as a ‘DNS’ (did not start) and a refund, transfer or credit will not be given.
*BTF: British Triathlon Federation